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First Steps of West Central Indiana

CRO Information for Providers

CRO Information for Providers
Referral Info
Cluster F Central Directory
Family Forum
Understanding First Steps
Parents' Rights
Family Handbook
Local Planning and Coordinating Council (LPCC) Information
Contact Us
SPOE Staff - Contact Info
Provider Meetings
Equipment Exchange

Here is a list of phone numbers for Covansys. Please remember that Covansys is NOT sending out reminder letters about re-credentialing dates. Check your last notification letter to determine you correct recredentialing date and submit your packet at least 4 weeks in advance of that date. Failure to comply with this procedure may result in dis-enrollment from First Steps.

All phone numbers for CSC Covansys are listed below.
You must enter your User ID exactly as you entered it on your "Online Access Enrollment Form". 

Provider Enrollment Contact Info:

Provider Enrollment or Credentialing Questions

866-339-9595 ext. 2


CRO Provider Enrollment
c/o CSC Covansys
P.O.Box 29160
Shawnee Mission, KS 66201-9160

Central Reimbursement Office(CRO):

Authorization / Billing Questions

866-339-9595 ext. 1


Central Reimbursement Office
c/o Covansys
P.O.Box 2507
Greenwood, IN 46142

Help Desk:

SPOE & Website Support Questions

866-339-9595 ext. 3

Help Desk:

HIPAA Compliant EDI Transactions

866-339-9595 ext. 4